Refund Policy

1. Overview

We aim to provide reliable and professional healthcare services to our patients. This Refund Policy explains the terms and conditions regarding payments made for doctor consultations, appointments, and related services.

2. Consultation Fee Refund

Consultation fees are generally non-refundable once the consultation has been completed or medical advice has been provided. Fees paid for completed services cannot be refunded.

3. Appointment Cancellation & Refund

• If an appointment is cancelled before the scheduled consultation time, refund eligibility may be considered based on the clinic's cancellation policy.
• Cancellation requests should be submitted through the official communication channels.
• No refund will be provided for missed appointments without prior notice.

4. Failed or Unavailable Consultation

If a consultation cannot be provided due to circumstances from our side, such as doctor unavailability or technical issues, the patient may be eligible for a full refund or rescheduling of the appointment.

5. Payment Errors

In case of duplicate payments, incorrect transactions, or payment failures where money has been deducted, please contact us with the transaction details. Eligible refunds will be processed after verification.

6. Refund Processing Time

Approved refunds will be processed within 7 to 10 working days after the refund request has been reviewed and approved. The actual time required to receive the refund may vary depending on the payment method, bank processing time, and financial institution policies.

7. Non-Refundable Situations

• Completed medical consultations.
• Services already delivered to the patient.
• Failure to attend a scheduled appointment without notice.
• Change of decision after receiving medical advice.

8. Policy Updates

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately after being published on this page.

9. Contact Us

For refund-related queries or assistance, please contact our clinic through the official communication channels provided on this website.

10. Delivery Timeline

We aim to deliver healthcare products and related services within the estimated timeframe mentioned below:

• Inside Dhaka: Delivery will be completed within 5 working days.
• Outside Dhaka: Delivery will be completed within 10 working days.

Delivery times may vary due to public holidays, courier delays, weather conditions, or other circumstances beyond our control.